Shanghai Bosu’you Biotechnology Co., Ltd. values clear communication and reasonable customer support. This Return & Refund Policy outlines our general approach to return, refund, and after-sales handling.
1. General Policy
Return and refund requests are reviewed on a case-by-case basis. Approval of any return, replacement, or refund is subject to the nature of the issue, product condition, and the information provided by the customer.
2. Eligibility for Review
A return or refund request may be considered in situations such as:
- Wrong item received
- Item damaged during delivery
- Item materially different from the confirmed order
- Missing item in a confirmed shipment
3. Non-Eligible Situations
Requests may not be accepted in situations including, but not limited to:
- Change of mind after order confirmation
- Minor differences in packaging or appearance that do not affect normal use
- Issues caused by incorrect customer-provided information
- Damage caused after delivery through misuse, improper handling, or external factors
4. Condition of Returned Items
Where a return is approved, the item should generally be unused or in the condition reasonably requested by Shanghai Bosu’you Biotechnology Co., Ltd., unless the issue relates to damage or shipping error.
Additional information such as photos, packaging details, and order confirmation may be required before a return is approved.
5. Request Timeframe
Customers should contact Cloud Creek Limited within a reasonable period after receiving the order if they believe there is a problem with the shipment or product.
Delays in reporting an issue may affect eligibility for review.
6. Refund Review
If a refund is approved, the refund amount, method, and timing will depend on:
- The nature of the issue
- Order status
- Payment method
- Operational review
Refund processing times may vary depending on the payment provider or financial institution involved.
7. Replacement or Alternative Resolution
In some cases, Shanghai Bosu’you Biotechnology Co., Ltd. may offer a replacement, partial adjustment, or another reasonable solution instead of a full refund, depending on the circumstances.
8. Return Shipping
Where a return is approved, return shipping arrangements and responsibility for return-related costs will be determined based on the nature of the issue and the specific order situation.
9. Communication Requirement
Customers requesting return or refund review should provide relevant details, which may include:
- Order information
- Product name
- Description of the issue
- Photos where applicable
- Contact details
10. Policy Changes
Shanghai Bosu’you Biotechnology Co., Ltd. reserves the right to update or modify this Return & Refund Policy at any time without prior notice.
11. Contact Information
For return or refund-related questions, please contact:
Shanghai Bosu’you Biotechnology Co., Ltd.
Email: bosuyou@outlook.com
